Handling Orders

When handling orders, the process in the editor is easy to complete using the following steps. For the shop owner's convenience, the notification process is automatic. This means that the seller can handle its orders at its own pace and be sure that the contact with the client is being done simultaneously.


1. Client places an Order

Order: The client's order enters the system as a Pending Order. View this on the left side menu of the Shop, under the Orders option.

Notification: The purchaser gets an Order Confirmation email, which confirms that the shop has received the order.


2. Seller fulfills the Order

Order: An order should be moved to Completed Orders once the seller is ready to fulfill the order. The collection of payment depends on the payment gateway chosen.

Notification: Once the order is moved to completed, the purchaser gets an Order Shipped email, which includes the invoice for the order.


3. How to cancel an order

Order: Pending orders can be cancelled. Completed orders can be partially or fully refunded. To cancel a pending order, select the order and set to Cancel.

Notification: If an order is cancelled the purchaser receives an Order Cancellation mail, which includes details about the cancellation of the order, including comments from the seller. The seller should then manually restock the items on their product inventory - read more about cancelled orders and restocking here!


4. How to give a full or partial refund

Order: To credit an order (refund an order) the order must be completed first. Once completed, the seller can select the order and click Credit. In the credit screen, the seller can choose to credit a certain percentage of the product's price and shipment cost or a specific cost and then can add a small note to the client.

Notification: Client receives an Order Credited email, which includes details about the order credit, including comments from the seller.


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