Shipping provider: SendCloud

SendCloud is a shipping integration that automatically collects shipping information when a customer buys a product in the shop. It's only possible to use the integration with shops located in the following countries: Austria, Germany, Netherlands, Belgium and France.  

What is SendCloud?

SendCloud is a shipping tool that collects multiple carriers like DHL, DPD, UPS etc. By using SendCloud as a shipping method you have the opportunity to select different carriers for each shipment. To get an account with SendCloud and to get an overview of the shipping workflow, go to SendCloud's website.

1. How to integrate SendCloud with the Editor

First step is to activate SendCloud as a shipping provider in the Editor. You find the SendCloud integration by heading to Shop > Shipping Providers and scroll to the bottom. Activate the integration by toggling it and fill in your SendCloud API Public Key and API Secret Key. 

How to find your SendCloud API Public Key and API Secret Key: 

In SendCloud, go to Settings > Connected Shops and click the + Connect new shop button in the top-right corner.  

Find the shop titled SendCloud API at the top of the list and click the Connect button.

Enter a custom name for your integration and click Save. 

To get your SendCloud API keys, navigate back to Connected Shops and click the integration you've just created. There you'll find the relevant integration data, including the two API keys that will enable you to integrate SendCloud with your shop.

1.1 Shipping methods

To make the shipping provider visible on your shop, make sure to create a shipping method that includes SendCloud as a provider. 

Note! Be aware that the shipping price that your customers will pay at checkout is manually entered in the Editor and are not the same price that you, as a shop owner, will pay for the shipment via SendCloud. Look at it as two separate transactions: your customer is paying you for shipping in your shop; and you are paying SendCloud to fulfill the shipment for you. 

1.1.1 Select shipping provider logos 

As SendCloud is an integration using different shipping providers it's possible to select logos for the providers of your preference in shipping methods. It's possible to select as many logos as you want. The logos will be included in the payment and shipping checkout when a customer buys a product. 

The logo selector will appear when you choose SendCloud as your shipping method. To select logo(s), click on the preferred logo you want to include in your checkout flow. The border around the logo will turn green when it's activated. To remove the logo click on it once again and the border will go back to being grey. 

1.2 Shop settings

To be able to make the SendCloud integration work, Payments & Currencies need to have been set up correctly.

2. How to use SendCloud

2.1 Creating products

When you create products in the shop, make sure to fill in the right weight of the products. The information will automatically feed into SendCloud when a customer buys a product on your shop and will determine the price of the shipment in SendCloud.

2.2 Address in SendCloud 

SendCloud doesn't collect your company address from the Editor. Make sure to include your company address directly in SendCloud.  In SendCloud, go to Settings > Addresses and fill in your company address. 

SendCloud is now integrated and ready to be used on your shop. 

3. User journey

When a web shop customer buys a product in your shop and selects a destination country, the system will automatically activate the corresponding SendCloud shipping method as a possible shipping provider and the customer can select it at checkout.

Note! The shipping price that your customer sees at this stage, is the price that you have inputted in Shipping Methods. 

The customer's shipping information automatically feed into SendCloud when the order is completed on the web shop. SendCloud and the Editor don't sync any information after this stage, which means that any actions performed by the shop owner in the Orders section in the Editor won't affect the shipment flow in SendCloud.

3.1 Tracking

Once the package is shipped, SendCloud automatically sends an email to you and the web shop customer with a tracking ID and URL. Read more here.


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